Refund Policy
Our commitment to fair refunds and digital fulfillment.
Last Updated: April 14, 2026
We want you to be completely satisfied with your purchase. This policy outlines our refund and return procedures.
30-Day Money Back
All digital products and new subscriptions include a 30-day satisfaction guarantee.
Fast Processing
Refunds are processed within 5-10 business days after approval.
Digital Products
This includes e-books, digital guides, online courses, and digital resources.
Eligible for Refund
- Request made within 30 days of purchase
- Reason for dissatisfaction provided
- First refund request for that product
Not Eligible
- Request made after 30 days
- Repeated refund requests for the same product
- Evidence of product misuse or redistribution
Subscription Services
This includes ScamShield protection plans and Website Insurance subscriptions.
New Subscribers
- 30-day money-back guarantee on your first billing cycle
- Full refund if requested within 30 days of initial purchase
- Cancel anytime with no questions asked
Existing Subscribers
- Cancel at any time through your account settings
- Access continues until the end of your current billing period
- No pro-rated refunds for partial months after the initial 30-day period
- Annual subscribers may receive pro-rated refunds for unused months at our discretion
Auto-Renewal Notice
Subscriptions automatically renew unless cancelled before the renewal date. We'll send a reminder email 7 days before your renewal.
Training & Consultation Services
This includes individual and group training sessions, workshops, and consulting appointments.
48+ Hours Notice
Full refund or rescheduling with no fee
24-48 Hours Notice
50% refund or rescheduling with $25 fee
Less Than 24 Hours / No-Show
No refund. Session may be rescheduled for a $50 fee.
Completed Sessions: Once a training session has been completed, refunds are generally not available. If you're unsatisfied with the quality of training, please contact us within 24 hours to discuss a resolution.
Physical Products
This includes security devices, printed materials, merchandise, and shipped items.
Return Conditions
- Return request made within 30 days of delivery
- Item must be unused and in original packaging
- Include all accessories, manuals, and original receipt
- Items must not be damaged (except manufacturing defects)
Return Process
- Contact returns@invisionnetwork.org with your order number
- Receive return authorization and shipping label (for defective items)
- Ship item back within 14 days of authorization
- Refund processed within 10 business days of receiving return
Shipping Costs
- Defective/Wrong Item: We pay return shipping
- Changed Mind: Customer pays return shipping
- Original shipping costs: Non-refundable unless item was defective
Business Services
This includes AI automation, website design, and custom consulting projects.
- Before Work Begins: Full refund minus any consultation fees
- Work in Progress: Refund for incomplete milestones only
- Completed Deliverables: Non-refundable once approved
- Custom projects are subject to individual contract terms
How to Request a Refund
To request a refund, please contact us with:
- Your order number or transaction ID
- Email address used for purchase
- Reason for refund request
- Any supporting documentation (photos for damaged items)
Contact Information
Email: support@invisionnetwork.org
Phone: (937) 749-7579
Response time: 1-2 business days
Exceptions
Refunds will not be provided in the following circumstances:
- Violation of our Terms of Service
- Fraudulent transactions or chargebacks
- Products purchased more than 30 days ago (unless defective)
- Gift purchases (original purchaser must request refund)
- Bundle/promotional items may have modified terms
- Items marked as "Final Sale" or "Non-Refundable"
Chargebacks
If you believe there's an error with your charge, please contact us first before initiating a chargeback with your bank. We're committed to resolving issues quickly and fairly.
Initiating a chargeback without contacting us first may result in account suspension and collection of any amounts owed.